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Briefly about us

Jet Cloud Solutions deals with development and implementation of business applications for mid-sized and big companies, such as accounting systems, analyzing systems, POS systems, loyalty systems, mass-SMS sending software. Today our company focused on HelpDesk/Service Desk Systems development. These solutions allow manage fast and efficiently the workflow of IT Department or IT company.

 Jet Service Desk


Jet Service Desk is a high-speed HelpDesk/Service Desk system which includes following workflows:
Jet Service Desk
  • Request Management
  • Incident Management
  • Problem Management
  • Change Management
  • Service Asset and Configuration Management
  • Service-Level Management
  • Knowledge Management
  • Jet Service Desk main module corresponds to classic Windows application which takes 4-9 MB of memory and doesn't need to install additional platforms and libraries. Owing to such realization the application has high performance and can notify users in real time (like a messenger) about events (new requests registration, adding information by clients, coming start/reaction time of requests, due date of requests expiration).

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     Jet Service Desk Mail Gate


    Jet Service Desk Mail Gate is designed for:
    Jet Service Desk Mail Gate
  • new requests registration via e-mail
  • adding comments and files to the existing requests
  • customers notifying on requests registration/closing, about the work progress
  • correspondence between the customers and executors within the request
  • Mail gate is installed and operates as a Windows service. It receives and sends letters from a special e-mail box.

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     News

    04/01/2013
    Jet Service Desk 2.50 Beta

    avalible for clients and beta-testers only

    02/15/2011
    Jet Service Desk 2.00

    avalible for clients only

    12/13/2009
    Jet Service Desk 1.63

    released

    11/29/2009
    Jet Service Desk 1.62

    released

    11/22/2009
    Jet Service Desk 1.61

    released

    10/02/2009
    Jet Service Desk 1.60

    released


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