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Jet Service Desk

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Jet Service Desk

It's a high-speed HelpDesk/Service Desk system what include next workflows:

Jet Service Desk
  • Request Management
  • Incident Management
  • Problem Management
  • Change Management
  • Service Asset and Configuration Management
  • Service-Level Management
  • Knowledge Management

  • Jet Service Desk main module corresponds to classic Windows application which takes 4-9 MB of memory and doesn't need to install additional platforms and libraries.

    Additional modules and features:

  • Events notifying system
  • Reporting system based on Fast Report 4
  • Administrator module
  • Jet Service Desk Mail Gate
  • Events notifying system

    Main module includes integrated notifying system which informs the users about the following events:

  • new request registration without responsible
  • new request registration for current user
  • adding comments and files to the request of current user by clients
  • approach of start/reaction time of the request
  • request due date expiration

  • Notifying is performed through the display of messages in Tray-menu. By left mouse button click on message the system opens a current request.

    Reporting system

    The reporting system is based on Fast Report 4 report builder. Jet Service Desk application transfer the report executing parameters to Fast Report. Fast Report executes the SQL-query included to the report, with parameters from application, and prepares the report. Consequently, the users of system may easily execute, create and modify the report forms.

    System requirements

    Workstation:
    OS: Windows 2000 / XP / Vista / 7, Windows server 2003 / 2008
    RAM: 128 MB
    HDD: 50 MB
    SQL-Server: MS SQL 2000 / MSDE, MS SQL 2005 / Express, MS SQL 2008 / Express.

    Jet Service Desk is Windows 7 compatible

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    Jet Service Desk Mail Gate

    Jet Service Desk Mail Gate is designed for:
    Jet Service Desk Mail Gate
  • new requests registration via e-mail
  • adding comments and files to the existing requests
  • customers notifying on requests registration/closing, about the work progress
  • correspondence between the customers and executors within the request
  • Mail gate is installed and operates as a Windows service. It receives and sends letters from a special e-mail box.

    System requirements

    Workstation:
    OS: Windows 2000 / XP / Vista / 7, Windows server 2003 / 2008
    RAM: 128 MB
    HDD: 50 MB
    SQL-Server: MS SQL 2000 / MSDE, MS SQL 2005 / Express, MS SQL 2008 / Express.

    Jet Service Desk is Windows 7 compatible

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