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Jet Service Desk
It's a high-speed HelpDesk/Service Desk system what include next workflows:
Request Management
Incident Management
Problem Management
Change Management
Service Asset and Configuration Management
Service-Level Management
Knowledge Management
Jet Service Desk main module corresponds to classic Windows application which takes 4-9 MB of memory
and doesn't need to install additional platforms and libraries.
Additional modules and features:
Events notifying system
Reporting system based on Fast Report 4
Administrator module
Jet Service Desk Mail Gate
Events notifying system
Main module includes integrated notifying system which informs the users about the following events:
new request registration without responsible
new request registration for current user
adding comments and files to the request of current user by clients
approach of start/reaction time of the request
request due date expiration
Notifying is performed through the display of messages in Tray-menu.
By left mouse button click on message the system opens a current request.
Reporting system
The reporting system is based on Fast Report 4 report builder.
Jet Service Desk application transfer the report executing parameters to Fast Report.
Fast Report executes the SQL-query included to the report, with parameters from application,
and prepares the report.
Consequently, the users of system may easily execute, create and modify the report forms.
System requirements
Workstation:
OS: Windows 2000 / XP / Vista / 7, Windows server 2003 / 2008
RAM: 128 MB
HDD: 50 MB
SQL-Server: MS SQL 2000 / MSDE, MS SQL 2005 / Express, MS SQL 2008 / Express.
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Jet Service Desk Mail Gate
Jet Service Desk Mail Gate is designed for:
new requests registration via e-mail
adding comments and files to the existing requests
customers notifying on requests registration/closing, about the work progress
correspondence between the customers and executors within the request
Mail gate is installed and operates as a Windows service. It receives and sends letters from a special e-mail box.
System requirements
Workstation:
OS: Windows 2000 / XP / Vista / 7, Windows server 2003 / 2008
RAM: 128 MB
HDD: 50 MB
SQL-Server: MS SQL 2000 / MSDE, MS SQL 2005 / Express, MS SQL 2008 / Express.
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