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Briefly about us
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Since 1996, Da COBRA Software LLC deals with development and
implementation of business applications for mid-sized and big companies, such as accounting
systems, analyzing systems, POS systems, loyalty systems, mass-SMS sending software.
In 2007 our company focused on HelpDesk/Service Desk Systems development.
These solutions allow manage fast and efficiently the workflow of IT Department or IT company.
 Jet Service Desk
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Jet Service Desk
is a high-speed HelpDesk/Service Desk system which includes following workflows:
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Request Management
Incident Management
Problem Management
Change Management
Service Asset and Configuration Management
Service-Level Management
Knowledge Management
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Jet Service Desk main module corresponds to classic Windows application which takes 4-9 MB of memory
and doesn't need to install additional platforms and libraries.
Owing to such realization the application has high performance and can notify users in real time (like a messenger) about events
(new requests registration, adding information by clients, coming start/reaction time of requests, due date of requests expiration).
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Jet Service Desk Mail Gate
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Jet Service Desk Mail Gate
is designed for:
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new requests registration via e-mail
adding comments and files to the existing requests
customers notifying on requests registration/closing, about the work progress
correspondence between the customers and executors within the request
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Mail gate is installed and operates as a Windows service. It receives and sends letters from a special e-mail box.
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